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Severe Shipping Delays for International Orders
Due to a cyber incident at Royal Mail, we are currently unable to ship any international orders via Royal Mail. Royal Mail are continuing to work with external experts, the security authorities and regulators to restore services for the export of letters and parcels. However, Royal Mail have not announced a timeframe for when international services will resume.
We will endeavour to dispatch any international orders made for the foreseeable future using alternative couriers, however this may incur additional costs. If you place an international order at this time, you will be contacted via email to let you know if there is an additional shipping cost. You will then have the choice to continue with the order or request a full refund.
We apologies for this inconvenience, and if you have any questions please get in touch.
Thank you so much for your understanding.
Tihara x
More Delivery Information
Please allow 1-3 working days for your orders to be dispatched, unless you're ordering made to order products. For made to order products, check product descriptions for lead times. If you need your order to be dispatched sooner, please let us know and we’ll try our best to get your order to you sooner.
If you’d prefer a faster or tracked delivery service, you can upgrade your delivery at checkout. Prices for upgraded delivery will be shown at checkout.
Allow for extra shipping time if you live in a remote location or island. Delivery may still be impacted by the pandemic. Weather conditions, strikes, and busy holiday periods can also impact delivery times.
If your shipping address is not in the UK, Northern Ireland, Channel Islands or Gibraltar, you may need to pay customs duties, fees and taxes on import.
If there are any significant delays with your order on our end, you will be contacted as soon as possible to let you know. If you have any further questions about delivery please get in touch.
I appreciate your support and understanding during this time.
Thank you!
Tihara x
*Find more information about delivery here.