RETURNS POLICY

WHAT IS YOUR RETURNS POLICY?

We hope you are happy with your Tihara Smith purchase, but if you are not, we are happy to issue a full refund if product(s) purchased are returned within 14 days of purchase. Returns made beyond this time will be refused and sent back to the delivery address of the original order.

To return an order, simply send an email to hello@tiharasmith.com detailing your order number, name, contact number, email address and reason for return. Once your return has been authorised, send products back to the below address:

Tihara Smith
PO Box 74428
LONDON, SE1P 6AW

Once your return has been received, and checked to ensure it is all in it’s original condition, you will be notified and issued a full refund.

Customers are responsible for any postage costs when making a return. You are responsible for returning any item(s) and remain so until the items have reached the return address. It is suggested to use a trackable service. We are not responsible for any returns lost in transit. We are happy to cover return postage costs for a return if the return is a result of our error.

Products must be returned in the same condition they were sold. All products returned must be in saleable condition, unused and undamaged, with no signs of wear and tear.

All refunds are limited to the cost of goods only. Refunds do not include shipping costs.

Bespoke orders, including any alterations to standard products are non-refundable.


HOW DO I CANCEL AN ORDER?

If after purchase you change your mind and want to cancel an order, please get in contact as soon as possible. If your order has not been sent out yet, I will issue a full refund. If your order has been sent out already, simply follow the returns procedure, and I will issue a full refund once the product is returned in its original condition.


IS THERE ANYTHING THAT CANNOT BE RETURNED?

The following items cannot be returned:

  • Items marked as ‘On Sale’ at time of purchase
  • 'Made to Order' and bespoke products.

If you have any questions about this returns policy, please email hello@tiharasmith.com.