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Delivery Information
Delivery is calculated at checkout based on the delivery address and value of your order. We’ve tried our best to make sure your order is sent at the best possible price, whilst using the most appropriate options to keep your items safe. At checkout you’ll be given the delivery options available to you.
UK Orders
UK orders are sent via Royal Mail or an appropriate UK Courier. Larger or higher value orders may be sent by a different UK courier. The cost of delivery is calculated at the checkout. Please allow 1-3 working days for dispatch. Delivery times vary depending on which delivery service you choose:
UK Delivery options
Free Delivery
Royal Mail Tracked 48
Aims to deliver in two to three working days*
This service is tracked. You will receive a tracking number upon dispatch.
Free Delivery is available for UK orders over £25.
Free Delivery is not available with orders that include handmade items like handmade bags or wall hangings.
Royal Mail 2nd Class
Aims to deliver in two to three working days, including Saturdays*
This service is untracked. You will not receive a tracking number upon dispatch.
Royal Mail 1st Class
Aims to deliver the next working day, including Saturdays*
This service is untracked. You will not receive a tracking number upon dispatch.
Royal Mail Tracked 48
Aims to deliver in two to three working days*
This service is tracked. You will receive a tracking number upon dispatch.
Royal Mail Tracked 24
Next working day delivery aim*
This service is tracked. You will receive a tracking number upon dispatch.
Royal Mail Special Delivery
Royal Mail Special Delivery by 1pm
Aims to deliver by 1pm on the next working day after dispatch*
This service is tracked. You will receive a tracking number upon dispatch.
UK Courier
Various UK Couriers
Delivered in 1-3 working days*
This service is tracked. You will receive a tracking number upon dispatch.
*delivery times of all couriers may vary during busy periods.
International Orders
We currently deliver internationally to the USA, Canada, Bermuda and most Caribbean nations. If you would like to make an order to be delivered outside of these countries, please shop via our Etsy.
International orders are sent via Royal Mail or an appropriate courier. The cost of delivery is calculated at the checkout. Please allow 1-3 working days for dispatch. Delivery times vary depending on which delivery service you choose:
International Delivery options
International Standard
Aims to deliver in 6-7 working days*
This service is untracked. You will not receive a tracking number upon dispatch.
International Tracked
Aims to deliver in 5-7 working days*
This service is tracked. You will receive a tracking number upon dispatch.
*delivery times of all couriers may vary during busy periods.
Customs, Duties & Taxes
We are excited to offer international shipping! Please be aware that your order may be subject to customs fees, import duties, and taxes upon arrival in your country. These charges are determined by your local customs authority and are not included in our product prices or shipping fees.
Any applicable fees are the responsibility of the recipient. We recommend contacting your local customs office for more information on potential charges before placing your order.
Thank you for understanding and shopping with us internationally!
LOST OR DAMAGED ORDERS
UK Customers
If you do not receive your order within 14 working days after dispatch, or your products are damaged, please email hello@tiharasmith.com quoting your order number. If your item is damaged, please attach an image of the damaged parcel. We will do our best to remedy the situation.
International Customers
If you do not receive your order within 32 working days after dispatch, or your products are damaged, please email hello@tiharasmith.com quoting your order number. If your item is damaged, please attach an image of the damaged parcel. We will do our best to remedy the situation.