DELIVERY

DELIVERY UPDATE

During this time orders will be dispatched once a week, so the delivery time of orders may be slightly longer than usual. If there are any significant delays with your order, you will be contacted as soon as possible to let you know. If you have any further questions about delivery at this time please get in touch.

I appreciate your support and understanding during this time.

Thank you!
Tihara x


UK DELIVERY

All UK orders are sent via Royal Mail. Larger or higher value orders may be sent by a different UK courier. The cost of delivery is calculated at the checkout. Please allow 2-4 days for dispatch. All UK deliveries should take between 2-4 days to be delivered.*

*delivery times may vary during busy periods


INTERNATIONAL DELIVERY

All international orders are sent via Royal Mail. The cost of delivery is calculated at checkout. International delivery times vary between 3-7 working days.*

We ship to a variety of countries including most countries in Europe, North America, Central America, South America, Australia, New Zealand, Africa, the Middle East, the Far East and South East Asia.

Please note that all import taxes and duties must be paid by you on receipt of your order. 

These import taxes and duties will be administered by the delivery company when your order arrives in your country.

*delivery times may vary during busy periods.


MADE TO ORDER DELIVERY

Some items are made to order & can take up to eight weeks to be completed. See each products indivudual description for lead times. If you need something delivered sooner than the lead time allows, please get in touch and we will see what we can do. Note that rush orders may be subject to an additional fee.

Made to order items are sent by Royal Mail or other appropriate courier tracked and recorded.


LOST OR DAMAGED ORDERS

If you do not receive your order within 14 days after dispatch, or your products are damaged, please email hello@tiharasmith.com quoting your order number. We will do our best to remedy the situation.