Delivery is calculated at checkout based on the delivery address and value of your order. We’ve tried our best to make sure your order is sent at the best possible price, whilst using the most appropriate options to keep your items safe. At checkout you’ll be given the delivery options available to you. Read more about the delivery options below:
UK DELIVERY
UK orders are sent via Royal Mail or a UK Courier. Larger or higher value orders may be sent by a different UK courier. The cost of delivery is calculated at the checkout. Please allow 1-3 working days for dispatch. Delivery times vary depending on which delivery service you choose:
Free Delivery
Royal Mail Standard 1st Class
Aims to deliver the next working day after dispatch*
This service is not tracked
Free Delivery is available for UK orders over £25.
Free Delivery is not available with orders that include handmade items like handmade bags or wall hangings.
Tracked
Royal Mail Tracked24
Aims to deliver the next working day after dispatch*
This service is tracked. You will receive a tracking number upon dispatch.
Special Delivery
Royal Mail Special Delivery by 1pm
Aims to deliver by 1pm on the next working day after dispatch*
This service is tracked. You will receive a tracking number upon dispatch.
UK Courier
Various UK Couriers
Delivered in 1-3 working days*
This service is tracked. You will receive a tracking number upon dispatch.
*delivery times may vary during busy periods.
INTERNATIONAL DELIVERY
International orders are sent via Royal Mail or a worldwide courier. The cost of delivery is calculated at checkout. International delivery times vary between 3-7 working days.*
We ship to a variety of countries including most countries in Europe, North America, Central America, South America, Australia, New Zealand, Africa, the Middle East, the Far East and South East Asia.
Please note that all import taxes and duties must be paid by you on receipt of your order. These import taxes and duties will be administered by the delivery company when your order arrives in your country.
Unfortunately, we will no longer be able to deliver to Germany until further notice due to the new regulations introduced in July 2022. Thank you for your understanding.
International Standard
Royal Mail International Standard
Aims to deliver in 3-7 working days after dispatch
This service is not tracked
International Tracked & Signed
Royal Mail International Tracked & Signed
Aims to deliver in 3-7 working days after dispatch
This service is tracked. You will receive a tracking number upon dispatch.
It is advised to use the International Tracked & Signed service for international orders so that you can track your order.
*delivery times may vary during busy periods.
MADE TO ORDER DELIVERY
Some items are made to order & can take up to eight weeks to be produced and dispatched. See each product’s individual description for production times. If you need something delivered sooner, please get in touch and we will see what we can do. Note that rush orders may be subject to an additional fee.
Made to order items are sent by a Royal Mail tracked service or another appropriate tracked courier service.
LOST OR DAMAGED ORDERS
UK Customers
If you do not receive your order within 14 days after dispatch, or your products are damaged, please email hello@tiharasmith.com quoting your order number. If your item is damaged, please attach an image of the damaged parcel. We will do our best to remedy the situation.
International Customers
All international orders are sent using Royal Mail international services which aim to deliver in 3-7 working days. Royal Mail are able to meet this the majority of the time, however sometimes international deliveries can be delayed.
Royal Mail do not see items as lost until 25 working days after the due date so unfortunately I’m not able to investigate missing orders until after this time.
If you still have not received your order 25 working days after the due date, please email hello@tiharasmith.com quoting your order number. We will do our best to remedy the situation.