Wholesale Orders: Terms & Conditions

HOW TO ORDER

Orders may be placed via email at wholesale@tiharasmith.com (an order form can be provided upon request) or online with a valid online wholesale customer account.

To request a wholesale customer account, fill out the Wholesale Application Form.

A completed Wholesale Application for new accounts must be approved prior to shipment of first order.

ORDER MINIMUMS

£100 minimum plus £15 carriage* 

Please see individual product listings for per-item minimum order quantities.

*Mainland UK only. International orders and orders to the Channel Islands are quoted upon ordering.

LEAD TIMES

Please allow up to 10 working days for your order to be processed. 

If you need your order for a particular date, please let us know and we will do our best to help.

BACKORDERS

In the case of a product being backordered, you will be notified with a new shipping timeline for the item. You can choose if you’d prefer to remove it from your order, have a partial order shipment or wait for the full order to be completed. 

PAYMENT

Payment must be made upon receipt of invoice before shipping for all orders. Payment terms can be negotiated with existing customers upon request. 

Payment can be made online (for orders placed on the website) or via BACS Transfer (bank details are provided upon ordering). 

SHIPPING

All orders are shipped tracked via Royal Mail or other appropriate courier. 

Shipping is £15 on all orders under £250*

Free delivery on orders over £250*

*Mainland UK only. International orders and orders to the Channel Islands are quoted upon ordering.

ADJUSTMENTS, RETURNS & CANCELLATIONS

Adjustments or cancellations must be made with 24 hours of submitting your order.

We hope you are happy with your Tihara Smith purchase, but if you find it unsuitable, we are happy to issue a full refund if returned within 14 days of purchase. Returns made beyond this time will be refused may be sent back to the original delivery address.

To return an order:

Send an email to wholesale@tiharasmith.com with subject “Return - [COMPANY NAME]”. In the email, please include:

Your order/invoice number
Name
Contact number
Email address
Reason for return

We aim to respond within 3 working days to authorise returns. Once your return has been received, and checked to ensure it is all in its original condition, you will be notified and issued a full refund.

Customers are responsible for any postage costs when making a return. You are responsible for returning any item(s) and remain so until the items have reached the return address. It is suggested to use a trackable service. We are not responsible for any returns lost in transit. We are happy to cover return postage costs for a return if the return is a result of our error

Products must be returned in the same condition they were sold. All products returned must be in saleable condition, unused and undamaged, with no signs of wear and tear.

All refunds are limited to the cost of goods only. Refunds do not include shipping costs.

The following items can not be returned. Items marked as ‘On Sale’ at time of purchase. Made to order products, and bespoke orders, including any alterations to standard products, are also non-refundable.

DAMAGES

If a package is visibly damaged on arrival, please photograph the damages before opening and then thoroughly inspect the contents to see if the items are also damaged, and photograph these too. If you find damaged items, please notify us within 48 hours of receipt attaching the photographs. We will do our best to remedy the situation.

SHORTAGES

We package each order with care and attention, but it you find there is a shortage in your order, please notify us within 48 hours of receipt and we will do our best to remedy the situation. Unfortunately, no claims for shortages will be considered after this period.

RESALE

You must credit Tihara Smith when selling our brand products on your website.

Resale of Tihara Smith products on Amazon, eBay, Etsy, Not on the High Street or any other similar platform is not permitted. 

 

Placement of order confirms acceptance of all terms and conditions.