HOW TO ORDER
Orders are placed on our wholesale website with a valid wholesale customer account. To place an order or sign up for a wholesale account click here.
ORDER MINIMUMS
Our minimum order and reorder value is £50.
Please see individual product listings for per-item minimum order quantities.
LEAD TIMES
Please allow up to 10 working days for your order to be processed.
If you need your order for a particular date, please let us know and we will do our best to help.
BACKORDERS
Some items are available for back order. If the lead time for the item(s) are longer than 10 working days, you will be emailed with a new delivery timeline for the item(s). You can choose if you’d prefer to remove it from your order, have a partial order shipment or wait for the full order to be completed.
PAYMENT
Payment must be made upon receipt of invoice and before shipping for all orders. If payment is not made within 48 hours of receipt of invoice, the items ordered will be put back into stock until invoice is paid.
Payment can be made online using a credit/debit card, PayPal or via BACS Transfer.
Payment terms can be negotiated with existing customers upon request.
DELIVERY
All orders are shipped tracked via Royal Mail or another appropriate courier.
Delivery is up to £15 on all orders under £250*
Free delivery on orders over £250*
*Mainland UK only. International orders and orders to the Channel Islands are quoted upon ordering.
ADJUSTMENTS, RETURNS & CANCELLATIONS
Adjustments or cancellations must be made with 24 hours of submitting your order.
We hope you are happy with your Tihara Smith purchase, but if you find it unsuitable, we are happy to issue a full refund if products are returned within 14 days of purchase in a re-saleable condition. Returns made beyond this time will be refused may be sent back to the original delivery address.
To return an order:
Send an email to wholesale@tiharasmith.com with subject “Return - [COMPANY NAME]”. In the email, please include:
Your order/invoice number
Name
Contact number
Email address
Reason for return
We aim to respond within 3 working days to authorise returns. Once your return has been received, and checked to ensure it is all in its original condition, you will be notified and issued a full refund.
Customers are responsible for any postage costs when making a return. You are responsible for returning any item(s) and remain so until the items have reached the return address. It is suggested to use a trackable service. We are not responsible for any returns lost in transit. We are happy to cover return postage costs for a return if the return is a result of our error
Products must be returned in the same condition they were sold. All products returned must be in saleable condition, unused and undamaged, with no signs of wear and tear.
All refunds are limited to the cost of goods only. Refunds do not include shipping costs.
The following items can not be returned. Items marked as ‘On Sale’ at time of purchase. Made to order products, and bespoke orders, including any alterations to standard products, are also non-refundable.
DAMAGES
If a package is visibly damaged on arrival, please photograph the damages before opening and then thoroughly inspect the contents to see if the items are also damaged, and photograph these too. If you find damaged items, please notify us within 48 hours of receipt attaching the photographs. We will do our best to remedy the situation.
SHORTAGES
We package each order with care and attention, but it you find there is a shortage in your order, please notify us within 48 hours of receipt and we will do our best to remedy the situation. Unfortunately, no claims for shortages will be considered after this period.
RESALE
You must credit Tihara Smith when selling our brand products on your website.
Resale of Tihara Smith products on Amazon, eBay, Etsy, Not on the High Street or any other similar platform is not permitted.
GREETING CARD PACKAGING
We understand that different retailers have different requirements when it comes to packaging. So, we have three options for greeting card packaging.
Nested
Envelope is nested inside greeting card. Great for retailers who want to use zero packaging.
Nested with Sticker
Envelope is nested inside greeting card & kept together with a low tack card catch sticker. Note: there is a slight risk of sticker leaving a mark, or pulling off ink when removed if left on display or in storage for too long. We sticker cards to order to mitigate this, but please keep this in mind, as we do not accept returns for this issue after 14 days.
Compostable Bag
Greeting card & envelope are packaged inside a clear compostable bag. A good alternative to regular plastic cello if you need the card to be protected from dirt (etc.) in store.
Placement of order confirms acceptance of all terms and conditions.